Refund Policy

Refund & Returns Policy — Southside Six CoffeeLast updated: 12 October 2026

 

1. Our PolicyAt Southside Six Coffee, we take pride in the quality of our coffee and products. We encourage all customers to review their order carefully before completing a purchase.This Refund & Returns Policy outlines the circumstances in which returns, refunds and replacements may be available for purchases made through our website.Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws.

 

2. Change-of-Mind PurchasesSouthside Six Coffee does not offer refunds, returns or exchanges for change-of-mind purchases.This includes situations where a customer:Changes their mind after placing an order.Orders the wrong product, coffee blend, grind size or quantity.Decides they no longer want or need the product.Dislikes the taste, flavour profile, aroma or strength of a coffee that matches its description.Finds the same or a similar product at a lower price elsewhere.Purchases a product by mistake.Please review your cart, product descriptions and order details carefully before completing your purchase.This policy does not apply where a refund, replacement or other remedy is required under Australian Consumer Law.

 

3. Coffee and Consumable ProductsDue to the nature of coffee and other consumable products, we do not accept change-of-mind returns on opened, used or consumed products.For food safety, hygiene and product quality reasons, we may decline voluntary returns of coffee and other consumables that have been opened, used, stored improperly or handled in a way that affects their condition.If you believe a coffee product is faulty, contaminated, damaged, incorrectly supplied or does not meet the guarantees required by law, please contact us. We will assess the issue and provide any remedy required under applicable consumer law.

 

4. Damaged, Faulty or Incorrect OrdersWe take care when preparing and dispatching orders. If your order arrives damaged, contains an incorrect item or has a product issue, please contact us as soon as reasonably possible.To help us assess the issue, please provide:Your order number or proof of purchase.A description of the problem.Clear photographs of the product, packaging or damage, where applicable.Please keep the affected product and packaging until we have had a reasonable opportunity to assess the issue, where practical.We may request further information or an inspection where reasonably necessary to determine the appropriate resolution.Depending on the circumstances and your rights under Australian Consumer Law, we may offer a repair, replacement, refund or another appropriate remedy.We will not refuse a remedy that you are legally entitled to receive simply because the original packaging is unavailable or because you cannot provide photographs.

 

5. Lost or Undelivered OrdersIf your order has not arrived within the expected delivery timeframe, please contact us with your order number.We will investigate the delivery status with the relevant shipping provider and work towards an appropriate resolution.If an order is confirmed as lost or undelivered, we will address the matter in accordance with our legal obligations. Depending on the circumstances, this may include arranging a replacement or providing a refund.Customers should ensure that their delivery details are accurate at checkout. We are not responsible for delays caused by incorrect information supplied by a customer, but we will consider the circumstances and any applicable legal obligations when resolving delivery issues.

 

6. Order Cancellations and ChangesPlease check your order carefully before submitting payment.If you need to change or cancel an order, contact us as soon as possible with your order number.We will make reasonable efforts to accommodate a request if the order has not yet been processed, packed or dispatched. However, changes and cancellations cannot be guaranteed once processing has commenced.Once an order has been dispatched, cancellation may no longer be possible.Nothing in this section limits any cancellation or refund rights you may have under applicable law.

 

7. Refund Approval and ProcessingWhere a refund is approved or legally required, we will generally process it using the original payment method, unless another method is agreed upon or required by law.Refund processing times may vary depending on your payment provider or financial institution.We will advise you if further information is needed to process your refund.Store credit or an exchange will only be offered as an alternative where appropriate and accepted by the customer. Store credit will not be substituted for a refund where a refund is legally required.

 

8. Return Shipping CostsFor voluntary returns or exchanges that we agree to accept, the customer may be responsible for reasonable return shipping costs.Where a product has a problem covered by Australian Consumer Law, we will meet applicable obligations regarding return costs, collection and reimbursement.Please contact us before returning any product so that we can provide instructions and determine the appropriate process.Unauthorised returns may cause delays in resolving your request.

 

9. Promotions and Sale ItemsProducts purchased during a sale, promotion or special offer are subject to the same change-of-mind policy outlined above.Discounted products are not automatically excluded from consumer guarantees. If a product has a fault or other issue covered by Australian Consumer Law, your rights remain applicable.Any specific conditions relating to a promotion will be communicated at the time of purchase.

 

10. Customer ResponsibilitiesCustomers are responsible for reviewing product descriptions, selecting the correct products and providing accurate order and delivery information.We encourage customers to contact us before purchasing if they have questions about a product, including coffee blends, grind options, product sizes or suitability for their brewing equipment.Providing accurate information helps us process orders correctly and minimise avoidable issues.

 

11. Australian Consumer Law Our products come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy if a product fails to meet a consumer guarantee. The appropriate remedy depends on the nature and severity of the problem and the applicable legal requirements. This policy operates alongside your statutory rights and does not replace or limit them. For more information, visit the Australian Competition and Consumer Commission website:https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

 

12. Contact Us For refund enquiries, returns or issues with an order, please contact Southside Six Coffee.

Please include your order number and a clear explanation of your enquiry so we can assist you as efficiently as possible. Thank you for supporting Southside Six Coffee.