Shipping Policy

Shipping Policy — Southside Six Coffee Last updated: 12 October 2026

 

1. Overview At Southside Six Coffee, we want to make sure your favorite coffee gets to you as smoothly as possible. This Shipping Policy outlines how we process, package and deliver orders placed through our website. By placing an order with Southside Six Coffee, you agree to the terms outlined in this policy.

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2. Order Processing Orders are processed as quickly as possible after payment has been received. Please allow 1–3 business days for order processing and dispatch, unless otherwise stated on our website. Business days exclude weekends and Australian public holidays. During busy periods, promotional events or public holidays, processing times may be slightly longer. Once your order has been dispatched, you will receive a confirmation email and tracking information where available.

 

3. Shipping Locations Southside Six Coffee currently offers shipping within Australia, subject to delivery availability. If you are located outside Australia and would like to place an order, please contact us before purchasing to discuss available shipping options.

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4. Delivery Times Estimated delivery times depend on your location, the shipping provider and the delivery service selected at checkout. As a general guide: Metro areas: Approximately 10-12 business days after dispatch. Regional areas: Approximately 12-18 business days after dispatch. Remote areas: Delivery may take longer, depending on the destination. These timeframes are estimates only and are not guaranteed. Delays may occur due to weather, public holidays, courier disruptions or other circumstances outside our control. Order processing time is separate from delivery time.

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5. Shipping Costs Shipping costs are calculated at checkout and may vary depending on your delivery address, order size, weight and the shipping method available. Any applicable shipping charges will be displayed before you complete your purchase. If free shipping is offered as part of a promotion or for qualifying orders, the relevant conditions will be displayed on our website.

 

6. Tracking Your Order Where tracking is available, tracking details will be provided once your order has been dispatched. You can use these details to follow your delivery through the relevant shipping provider. Please allow some time for tracking information to become active after dispatch. If your tracking information has not updated for an extended period, please contact us and we will do our best to assist.

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7. Incorrect Shipping Information Customers are responsible for providing accurate and complete delivery information when placing an order. Southside Six Coffee is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied at checkout. If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update the details before your order is dispatched, but changes cannot be guaranteed once an order has been processed or shipped .Additional shipping charges may apply if a parcel needs to be redirected or resent due to incorrect information supplied by the customer.

 

8. Lost, Delayed or Damaged Orders We understand how important it is to receive your coffee on time and in good condition. If your order has been delayed, appears to be lost or arrives damaged, please contact us at the email address below with your order number and details of the issue. We will work with you and, where appropriate, the shipping provider to investigate and help resolve the matter. If your order arrives damaged, please contact us as soon as reasonably possible and include photographs of the damage where practical. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

 

9. Delivery Issues and Missed Deliveries If a delivery attempt is unsuccessful, the shipping provider may leave delivery instructions, arrange redelivery or direct the parcel to a collection point. Please follow the instructions provided by the shipping provider to arrange collection or redelivery where necessary. Any additional charges arising from a failed delivery will be assessed on a case-by-case basis and in accordance with applicable law.10. Returns and Refunds If you receive an incorrect, faulty or damaged product, please contact Southside Six Coffee so we can assess the issue and discuss an appropriate resolution. Change-of-mind returns are subject to our Returns and Refunds Policy, where applicable. Nothing in this Shipping Policy limits your rights under Australian Consumer Law, including your rights in relation to products that are faulty, not as described or otherwise fail to meet consumer guarantees.

 

11. Contact Us If you have any questions about shipping, delivery or an existing order, please contact us.