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Terms & Conditions
Terms & Conditions — Southside Six CoffeeLast updated: 12 October 2026
1. IntroductionWelcome to Southside Six Coffee.These Terms & Conditions (“Terms”) govern your access to and use of the Southside Six Coffee website and any purchases made through our website.In these Terms, “Southside Six Coffee”, “we”, “our” and “us” refer to Southside Six Coffee. “You” and “your” refer to any person accessing our website or purchasing our products.By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.These Terms operate subject to all applicable laws, including the Australian Consumer Law.
2. Use of Our WebsiteYou agree to use our website only for lawful purposes and in a manner that does not interfere with its operation or other users' access.You must not:Use our website for fraudulent, unlawful or misleading purposes.Attempt to gain unauthorised access to our website, systems or customer information.Interfere with the security, functionality or performance of our website.Copy, reproduce, distribute or commercially exploit website content without our written permission, except where permitted by law.Submit false, misleading or fraudulent orders or information.We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms have been breached, subject to applicable law.
3. Products and Product DescriptionsSouthside Six Coffee aims to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.However, coffee is an agricultural product, and natural variations may occur between batches, including differences in aroma, flavour, colour and appearance.Product images are provided for illustrative purposes. Actual packaging, presentation or appearance may vary slightly from images displayed on our website.We make reasonable efforts to describe our products accurately. If a product does not match its description or fails to meet an applicable consumer guarantee, your rights under Australian Consumer Law remain unaffected.Please review product descriptions, weights, roast profiles, grind options and other specifications carefully before placing an order.
4. Pricing and PaymentAll prices are displayed in Australian dollars unless otherwise stated.Prices, product availability and promotional offers may change at any time. Any changes will not alter an order that we have already accepted, except where permitted by law or agreed with you.Payment must be completed using the payment methods available at checkout.By submitting an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.We use third-party payment providers to process transactions where applicable. Your payment information may be subject to the terms and privacy policies of those providers.If a genuine pricing, listing or technical error occurs, we reserve the right to contact you before fulfilling the affected order. If we cannot fulfil an order at the agreed price, we may cancel the affected order and provide a refund where appropriate and required by law.We will not use a pricing error as a reason to disregard an order where we are legally required to honour it.
5. Orders and Order AcceptanceWhen you place an order through our website, you are making an offer to purchase the selected products.An order confirmation email acknowledges that we have received your order. It does not necessarily mean that your order has been dispatched.We reserve the right to decline or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, unauthorised transactions, genuine stock shortages, material listing errors or an inability to fulfil the order.If we cancel an order after payment has been received, any amount paid for the cancelled order will be refunded where applicable.We may contact you to verify order details or resolve an issue before processing an order.We will not exercise these rights arbitrarily or in a way that excludes any rights you have under applicable law.
6. Product AvailabilityAll products are subject to availability.We may introduce, discontinue, modify or temporarily remove products from our website at any time.If a product you have ordered becomes unavailable after your order has been accepted, we will contact you and discuss an appropriate solution, which may include a replacement agreed upon with you or a refund.Nothing in this section permits us to avoid our legal obligations to supply products or provide an appropriate remedy where required by law.
7. Shipping and DeliveryShipping costs, processing times, delivery estimates and applicable delivery conditions are outlined in our Shipping Policy and at checkout.Delivery timeframes are estimates only unless a specific timeframe has been expressly agreed upon. Delays may occur due to courier disruptions, weather, public holidays or other circumstances beyond our reasonable control.You are responsible for providing complete and accurate delivery information when placing an order.If you provide incorrect delivery details, please contact us immediately. We will make reasonable efforts to assist, although changes may not be possible once an order has been dispatched.We are not responsible for delays caused by incorrect information supplied by you, but this does not exclude any obligations we have regarding delivery, refunds or other remedies under applicable law.For information about delayed, damaged or missing deliveries, please refer to our Shipping Policy.
8. Cancellations, Returns and RefundsPlease check your order carefully before completing your purchase.Our policy is not to offer refunds or exchanges for change-of-mind purchases unless we expressly agree otherwise.Requests to change or cancel an order must be submitted as soon as possible. We will make reasonable efforts to accommodate a request before processing or dispatch, but cannot guarantee that changes will be possible.Returns, refunds and replacements are handled in accordance with our Refund & Returns Policy and applicable law.Nothing in these Terms, our Refund & Returns Policy or any other business policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded.
9. Coffee Storage and Product CareCoffee quality can be affected by exposure to air, moisture, heat, light and improper storage.We recommend storing coffee in a cool, dry place away from direct sunlight and following any storage instructions provided with the product.Once a product has been delivered, you are responsible for storing and handling it appropriately.We cannot guarantee that coffee will maintain its intended quality if it is stored improperly or used contrary to instructions.However, this section does not exclude any rights you may have if a product is faulty, unsafe or fails to meet an applicable consumer guarantee.
10. Promotions, Discounts and OffersPromotional offers, discount codes and special pricing may be subject to specific conditions, including expiry dates, minimum purchase amounts, eligible products or limits on use.Unless expressly stated otherwise, promotional offers cannot be exchanged for cash or applied retrospectively to completed purchases.We reserve the right to amend or withdraw a promotion where reasonably necessary, subject to any existing rights, commitments and applicable legal obligations.If an offer has been advertised incorrectly due to a genuine error, we may contact affected customers to explain the situation and arrange an appropriate resolution.
11. Intellectual PropertyAll content on the Southside Six Coffee website, including our branding, business name, logos, product descriptions, photographs, graphics, written content and design elements, is owned by or licensed to Southside Six Coffee unless otherwise stated.You may access and use this content for personal, non-commercial purposes in connection with browsing our website and purchasing our products.You must not reproduce, copy, modify, distribute, republish or commercially exploit our content without our prior written permission, except where permitted by law.Nothing in these Terms transfers ownership of our intellectual property to you.
12. Customer Reviews and Submitted ContentIf you submit a review, photograph, comment or other content to us, you confirm that you have the right to submit that content and that it does not unlawfully infringe another person's rights.You must not submit content that is unlawful, fraudulent, defamatory, misleading or otherwise inappropriate.Where you submit content for publication on our website or social media channels, you grant us permission to use, reproduce and display that content for reasonable business and promotional purposes, to the extent permitted by law.We may decline to publish or remove content that breaches these Terms or applicable law.We will not falsely represent customer reviews or manipulate reviews in a misleading manner.
13. Third-Party Websites and ServicesOur website may contain links to third-party websites, payment services, social media platforms or other external services.These third parties operate independently of Southside Six Coffee and may have their own terms, conditions and privacy policies.We do not control third-party websites and are not responsible for their content, availability or practices, except to the extent liability cannot lawfully be excluded.Your use of third-party services may be subject to the terms imposed by the relevant provider.
14. Website Availability and Technical IssuesWe aim to keep our website available and functioning correctly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our reasonable control.To the extent permitted by law, we are not responsible for losses arising solely from temporary website interruptions or technical issues outside our reasonable control.This section does not exclude liability that cannot legally be excluded.
15. Limitation of LiabilityTo the maximum extent permitted by applicable law, Southside Six Coffee excludes liability for indirect or consequential loss arising from the use of our website or products, except where such liability cannot lawfully be excluded.We are not responsible for losses caused by circumstances beyond our reasonable control, including third-party service interruptions, courier delays, internet outages or events that could not reasonably have been prevented.Nothing in these Terms excludes or limits liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded or limited.Nothing in these Terms excludes, restricts or modifies consumer guarantees, statutory rights or remedies available under Australian Consumer Law.Where the law permits a limitation of liability in a particular circumstance, that limitation applies only to the extent legally permitted.
16. IndemnityTo the extent permitted by law, you may be responsible for reasonable losses, costs or expenses we incur as a direct result of your unlawful conduct, fraud, deliberate misuse of our website or material breach of these Terms.This section does not make you responsible for losses caused by our own unlawful conduct or negligence, and does not apply to the extent it would be unlawful or unfair to enforce it.
17. Privacy and Personal InformationWe collect and handle personal information in accordance with our Privacy Policy.By using our website, you acknowledge that personal information may be collected and handled as described in that policy and in accordance with applicable privacy laws.Please review our Privacy Policy for further information about the personal information we collect, how we use it and how you can contact us about privacy matters.
18. Changes to These TermsWe may update these Terms from time to time to reflect changes to our products, website, business operations or legal obligations.Updated Terms will be published on this page with a revised last-updated date.Changes will generally apply to future use of our website and future orders. Changes will not retrospectively remove rights or alter existing contractual obligations where we are not legally entitled to do so.We encourage you to review these Terms periodically.
19. Governing LawThese Terms are governed by the laws applicable in Victoria, Australia, together with applicable Commonwealth laws.Any disputes will be dealt with by the courts or tribunals with appropriate jurisdiction, subject to applicable consumer protection laws and any rights to seek relief elsewhere.Nothing in this section limits any rights you may have under mandatory consumer protection laws.
20. Contact UsIf you have any questions about these Terms & Conditions, please contact us.
By using our website or placing an order, you acknowledge these Terms & Conditions, subject to your rights under applicable law.Thank you for choosing Southside Six Coffee.
