Privacy Policy

1.Introduction

Welcome to Southside Six Coffee.At Southside Six Coffee (“we”, “our” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, make a purchase or interact with our business.By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We CollectWe may collect personal information that you voluntarily provide to us, including:Your name and contact details, such as your email address and phone number.Your billing and delivery address, where applicable.Information relating to purchases, orders, payments, returns and refunds.Information you provide when contacting us with questions, feedback or enquiries.Your preferences for receiving marketing communications.Any other information you choose to provide through our website.We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited and website usage data. This information may be collected through cookies and similar technologies.

3. How We Use Your InformationSouthside Six Coffee may use your personal information to:Respond to enquiries and provide customer service.Process and manage orders, payments, deliveries, returns and refunds, where applicable.Communicate with you about your purchases or requests.Send newsletters, promotions and updates where you have consented or where otherwise permitted by law.Maintain, operate and improve our website and services.Understand how visitors interact with our website.Protect our business, prevent fraud and maintain website security.Meet our legal and regulatory obligations.We will only use your personal information for purposes that are reasonably necessary for our business or otherwise permitted by law.

4. Cookies and Website AnalyticsOur website is hosted on Wix and may use cookies and similar technologies to operate correctly, remember preferences, analyse website traffic and improve your browsing experience.These technologies may collect information about how you use our website. Where enabled, third-party analytics or advertising tools may also use cookies or similar technologies.You can manage cookies through your browser settings and any cookie preference tools made available on our website. Disabling certain cookies may affect some website features.Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

5. Payments and Third-Party ServicesIf you purchase products or services through our website, your personal information may be processed by third-party providers involved in payment processing, order management and delivery.We may also use third-party services to host our website, manage communications, analyse website traffic and support our business operations.These providers may access or process your personal information only as necessary to provide their services or as otherwise permitted by law. Their handling of information may also be governed by their own privacy policies.We encourage you to review the privacy policies of relevant third-party providers.

6. Marketing and CommunicationsSouthside Six Coffee may use your contact details to send you updates, news, special offers and information about our coffee and products where you have subscribed, consented or where otherwise permitted by law.You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.We will handle marketing communications in accordance with applicable privacy and spam laws.

7. Sharing Your Personal InformationWe do not sell your personal information.We may disclose your personal information to trusted third parties where reasonably necessary to operate our business, including website hosting providers, payment processors, delivery services, analytics providers and communication platforms.We may also disclose personal information where required or authorised by law, or where necessary to protect our legal rights, business or customers.We take reasonable steps to ensure that personal information is handled appropriately when shared with third parties.

8. Overseas DisclosureSome third-party service providers we use, including Wix and other website or business service providers, may store or process personal information outside Australia.As a result, your personal information may be handled in countries outside Australia, depending on the services we use.Where applicable, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with Australian privacy law.

9. Storage and SecurityWe take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.Our website and associated services may use security measures provided by Wix and other service providers. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and business requirements. Where information is no longer required, we take reasonable steps to delete or de-identify it where appropriate and lawful.

10. Accessing and Correcting Your InformationYou may contact us to request access to personal information we hold about you or to request that inaccurate, incomplete or outdated information be corrected.We may need to verify your identity before processing your request and will respond in accordance with applicable law.

11. Third-Party LinksOur website may contain links to external websites or services, including social media platforms and third-party providers.We do not control those websites and are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing them with personal information.

12. Children's PrivacyOur website is intended for a general audience and is not specifically directed at children.We do not knowingly collect personal information from children where doing so would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter and take appropriate action.

13. Privacy ComplaintsIf you have a question, concern or complaint about how Southside Six Coffee handles your personal information, please contact us using the details below.We will review your concern and make reasonable efforts to respond and resolve the issue.Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).Website: https://www.oaic.gov.au/14. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.Any changes will be published on this page, and the updated date will be amended accordingly.We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Southside Six CoffeeIf you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:Business name: Southside Six CoffeeEmail: [Insert your business email address]Website: [Insert your Wix website URL]Business address: [Insert your business address, if applicable]We appreciate your trust in Southside Six Coffee and are committed to treating your personal information responsibly.